For operations teams

Show us where work keeps getting stuck. We’ll help fix it.

Pick one process your team lives in every day. Shipment delays. Stock that runs out before the next cycle. Applications stuck between teams. Proxima shows where the hours actually go, tests where AI can help without taking over, and keeps the approvals with your people.

Show us one process See what the review looks like

No software commitment Process map included Your systems stay in place

Exception trace / PX-24081 Review active

Shipment delayed at carrier hub

DEL → BLR / priority account / promised today

SLA at risk

09:08

Carrier event receivedDelay code normalized from carrier portal.

System

09:46

Waiting for ownership38 minutes between dispatch and customer service.

Handoff

09:51

Recommended recovery actionRe-route to evening linehaul and notify account owner.

Suggest only

09:54

Supervisor review readyProcess details and operating limits attached.

Approval

Human approval requiredMaking a change in a live system remains blocked until a supervisor approves.

Start with one repeatable process

Built first around shipment operations. Useful wherever teams manage high-volume exceptions.

Logistics

Shipment exceptions

A delay appears in the carrier portal. Dispatch, customer service and the account team all start following up.

38 min average handoff wait 3 teams following up 1 case record

DEL → BLR / priority account / promised today

Proxima brings the case together, suggests the next action and keeps customer promises behind supervisor approval.

Retail / QSR

Stock and replenishment

A fast-moving item runs out before the next replenishment cycle. Teams are checking sales, stock and supplier updates manually.

Proxima flags likely gaps earlier and prepares replenishment suggestions for review.

BFSI / back office

Applications and document checks

Straightforward cases wait in the same queue as complex ones. Teams repeat the same checks before a case can move forward.

Proxima sorts routine cases, highlights missing documents and keeps regulated decisions with people.

2 daysFocused process review

No chargeNo software commitment

1 processClear scope

3 outputsProcess map, time lost, next step

What the review shows

A clear next step before automation.

We start with the queue and the handoffs, not the AI. Where does work wait? Which exceptions repeat? How many hours does the team lose a week? Only then do we separate the cases AI can handle from the decisions that should stay human.

Illustrative shipment review

Exception recovery process

A representative process-review format showing how findings would be presented. Customer outcomes must be measured with customer data.

74Process readiness
out of 100

Cases wait too long for an ownerMost waiting time occurs before a team accepts the exception.

Measure first

Routing can be tested without changing live systemsThe system suggests what to do but does not take action. Recommendations are compared with reviewed team decisions.

Suggest only Shadow

Your team approves customer promisesSupervisors retain control until quality and the agreed rules and limits have been proven.

Approval gate

Live system changes need an agreed recovery pathLogging, rollback, access and escalation are defined before making a change in a live system.

IT review

How it works

Responsibility grows only after real results.

No black box. The system earns each new responsibility the boring way: by showing its work, hitting a number your team agreed to, and waiting for a person to say go.

Understand the work Observe

We map one process read-only: queues, handoffs, exception rates and the cost of manual follow-up. No system changes.

Suggest, don’t act Shadow

The system suggests what to do but does not take action. Every suggestion is scored against the decision your team actually made.

Your team decides Human approval

A person reviews and approves each action, with the supporting data, agreed operating limits and recovery path visible.

Automate what has proved safe Controlled automation

Routine, proven actions may run automatically within agreed limits. If results fall below the threshold agreed for that action category, it returns to human approval.

After the review

One process. One fixed-scope deployment.

01Free process review · 2 daysA map of the process, the hours being lost, and a clear next step. No charge. No commitment to automate anything.
02Deployment sprint · target 6 weeksAn implementation engineer and an industry specialist work with your team through observation, suggestions and human approval. Each action category advances only after it meets the performance measures agreed for that process.
03Controlled rolloutOnly routine cases that meet the agreed quality level may run on their own. Logging, recovery and escalation requirements are defined before production use.

How the engagement works

Commit only after the process is proven.

If AI isn’t the answer, you walk away with the map and the recommendation anyway. If it is, the next step is a fixed-scope sprint your IT team can read end to end. Subscription only starts after a category has proved itself.

Free review first Agreed quality gate Terms after proof

→Scope and price in writingThe implementation scope, deliverables, assumptions and price are agreed before work begins.
→Exit at every gateIf a category does not reach the agreed accuracy level, the engagement stops there. You keep the maps, the data and the analysis.
→Customer-owned evidenceThe proposal defines credential ownership, operational-data boundaries, required logs and where those records are stored.
→Handover plannedOwnership of connectors, decision rules, documentation, support and escalation is agreed for each implementation.

Systems and security

Fits the deployment boundary agreed with your IT team.

Proxima is designed around approved interfaces, customer-specific controls and inspectable decisions rather than a rip-and-replace deployment.

Integration approach

Your systems stay in place.

Proxima can connect to approved APIs, databases or file feeds across transport, warehouse, ERP, banking and point-of-sale systems. An implementation engineer builds the required connections for the agreed process.

→Data inAdapters connect to your APIs, databases or file feeds. Events flow in a standard format.
→Approval-first changesDuring supervised testing, actions on live systems remain behind human approval. Later permissions are agreed by action category.
→Audit requirementsBefore production, we agree which inputs, rules, approvals, actions and recovery events must be recorded.

Security and data handling

Deployment boundaries are agreed before production.

Proxima is designed to run in your cloud or an approved on-premises environment. Before production, we document what data is processed, where it is stored, which service calls are permitted and which operational metrics may be shared.

→Data residencyCloud, on-premises and external-service boundaries are reviewed with your IT, legal and security teams. Regulated processes require customer-specific RBI and DPDP review.
→Access controlCredentials, service identities, secret storage, expiry and revocation are agreed for the approved architecture.
→Reviewable by ITThe InfoSec appendix covers data handling, access, retention and the questions your IT team should ask.

Proof you can inspect

Material for operations, IT and leadership.

Look before you book. What the two days actually include. What the readout looks like. The questions your security team should be asking.

Process review

Process review one-pager

What the two days include, the inputs we need, the deliverables you receive and the decisions that stay with people.

Forward to operations leaders

Sample

Sample review report

A representative shipment exception report showing the process map, case categories and impact model in rupees.

Inspect the readout

IT review

InfoSec appendix

Data handling, access control, auditability and the validation questions your IT team should ask before approval.

Review security posture

Start here

Bring us one process your team is tired of chasing.

The initial process review costs nothing. You leave with a map of where work is slowing down and a clear view of which steps may be worth automating. A fixed implementation scope and price follow only when the evidence is strong.

Review the full process-review scope Review security and data handling