Proxima

Free 2-day process review

Request a free two-day process review.

The review is conducted with the people who perform the work, using real sample cases from your order, courier and support systems. It produces a process map, an assessment of where the hours and rupees are being lost, and a recommendation on which steps merit automation. There is no charge and no obligation to proceed.

Request the review

Contact us

One or two sentences are sufficient; we confirm the boundaries before any sample cases are requested.

By submitting, you agree that Proximaagents may use these details to respond about the process review. See the privacy policy.

What happens next

Review timeline from request to readout.

48 hours
Scope confirmation
We review the process you described and confirm what the working session will and will not cover.
15 minutes
Context call
A short call confirms who handles the work, which systems are involved and where repeat delays occur.
Agreement
You share representative cases
We agree the sample records, system notes and read-only access needed. The review stays free and fixed in scope.
1-2 weeks
Preparation window
We send a checklist for sample data, current reports, process notes and problem-case definitions. Once ready, we block the two working days.
2 days
Working session and readout
Operations owners, an IT or data representative and our team review the process. Findings go to your business sponsor with evidence measures and estimated impact in rupees.

Preparation and governance

Participants, systems ownership, and commercial terms.

People and preparation

Required participants and inputs.

An operations owner, an IT or data representative and a business sponsor should join. Prepare sample records, process notes, problem-case definitions, current reports and a list of systems involved.

Systems and ownership

Systems and ownership assessment.

We assess available interfaces, access constraints and deployment boundaries. Handover ownership, customer and Proxima contacts, support availability and escalation responsibilities are written into the implementation proposal.

Procurement and commercials

Proposal contents and pricing.

The proposal includes assumptions, data-handling questions, measurable checkpoints, stop criteria and customer-specific support terms. Fixed implementation pricing is presented in INR unless otherwise agreed.

What you receive

Your free process review

Formal report: The Proxima Diagnostic Report

  • 01A map of the process Process bottleneck mapSee where cases wait, move between teams and require manual follow-up over the agreed period.
  • 02Where automation may help Automation fit assessmentSee which routine cases can be tested safely, what evidence measure is realistic and which decisions should stay with people.
  • 03A practical next step Implementation proposalIf the evidence supports it, receive scope, target timeline, pricing, ownership and clear success and stop criteria.

After the review

Progression to controlled automation.

After supervised testing meets the measure agreed for a specific action category, that category may move to controlled automation. Recommendation quality and business outcomes are measured separately. The response to declining performance is agreed before launch.

Evidence measure agreed first People approve actions Logging requirements agreed

No commitment to automate

What you receive, whatever the outcome.

If automation is not warranted, you retain the process map and the recommendation at no cost. Where it is, you receive a fixed scope, a timeline, and quality criteria that both your operations and IT teams can review end to end.

Book a Process Review How approvals work